Our Policies

Payment Schedule

100% due at the time of booking

Cancellation Policy

To obtain a full refund (minus a 3% credit card transaction fee), reservations need to be canceled at least 5 calendar days before the scheduled arrival date (before 3pm on the 5th day). 0% refundable if canceled within 5 calendar days of the scheduled arrival date (after 3pm on the 5th day).

Reservations which are unexpectedly shortened (i.e. arriving later than or leaving earlier than reserved) will not be refunded. “No shows” will be charged the full price of their reservation.

No minimum stay is required, except during high demand times in the month of August when a 5 night minimum stay is required.

We will automatically cancel any reservation for which we do not receive either a valid credit card or notification of payment within 5 days.

Group rate Terms & Conditions

50% of the entire stay is due at the time of making the reservation and the other 50% due upon arrival/check-in.

To obtain a full refund (minus a 3% credit card transaction fee), reservations need to be canceled at least 30 calendar days before the scheduled arrival date (before 3pm on the 30th day). 0% refundable if canceled within 30 calendar days of the scheduled arrival date (after 3pm on the 30th day).

Pet Policy

We are pet friendly with conditions.

There is a pet fee of $10/night per pet only in the private rooms. We do not allow pets in the dorm rooms because there is no way of knowing if the other travelers are either afraid of animals or allergic.

Pets are not allowed on any couches, beds (including your own) or ANY furniture at any time. Not adhering will result in a $50 fee.

Our insurance does not allow us to host dogs of the following breeds:
Pit Bulls & Staffordshire Terriers, Doberman Pinschers, Rottweilers, Chows, or any mix of the breeds stated.

Your pet must be on a leash at all times and never left alone in your room without you on the premises.

Other Terms & Conditions

Guest under the age of 18 are not permitted in the dorm rooms unless accompanied by an adult.

Please note: for sanitary purposes, we do not allow sleeping bags or personal blankets to be used on our beds.

Towels are included in your stay.

The Inn is a smoke-free and vape-free environment. Smoking areas are located on the premises.

We have complimentary ear plugs in each dorm room. No sleeping on the couches in common rooms. No exceptions.

Frequently Asked Questions

Is Breakfast Included?

We provide complimentary coffee but not breakfast. We do have an all access kitchen that our guests are welcome to use. It contains every utensil you need to cook up whatever your heart desires. We are also 5 blocks away from Harrison Avenue (the main street) where you can find a couple of restaurants that provide breakfast.

Does Inn the Clouds have WiFi?

Yes, we have free high-speed wireless internet throughout the entire property. If you need the password, please see a staff member.

Do you have Ski or Bike storage for my adventure gear?

Yes, we have room in our garage dedicated to storing outdoor equipment. Steel bike racks are utilized during the summer months, while ski/snowboard racks with boot-drying storage are used during the winter.

Is there a bus to Copper Mountain from Inn the Clouds?

Yes, Inn the Clouds is located within walking distance of the Summit Stage bus route making it effortless to get to and from Copper mountain and the city of Frisco.

Can I walk to downtown Leadville from Inn the Clouds?

Yes, Inn the Clouds is a short 5 blocks from Harrison Avenue (the main street).

Are the bathrooms shared?

Rooms 1-4 have their own private ensuite bathrooms. Rooms 5-11 (downstairs) and both remote guest rooms all share our communal men’s and women’s bathrooms downstairs and a half bathroom near the kitchen on the main floor.

What time is Check In?

Check-in time is from 3pm-9pm. If you’re arriving early, we will gladly hold your bags for you until your room is ready and you are welcome to hang out in the common areas. If you think you will arrive after 9pm, let us know ahead of time so we can send our “self-check-in” instructions.

What time is Check Out?

Checkout is at 10:00am daily. We do not allow for late checkouts; however, if you’re going out for the day we can arrange to hold your bags. You are always welcome to use the common areas even after check-out time.

Do you accept Walk-Ins without a reservation?

Yes, we will accept walk-ins until 9pm. We do recommend that you call ahead because it is common for us to book up during the high season.

Is there free parking at Inn the Clouds?

Yes, you can park your car right out front. We are located at the street corner and have plenty of parking for our guests. Occasionally our parking lot will fill up. If that happens, notify our staff and we will direct you to parts of the street where you are permitted to parallel park without getting towed.

Are Children allowed at Inn the Clouds?

Yes, we allow all ages of children as long as they are accompanied by an adult and not left to run wild around the hostel. Please be mindful and courteous of other guests.

I am a thru-hiker, can I mail a re-supply box to Inn the Clouds?

Yes, if you would like to mail a resupply box to Inn the Clouds, address it to:

Inn the Clouds, 500 E 7th Street Leadville, CO 80461.

Please write your name along with an approximate date of arrival on the box.

Is the Kitchen Available for use?

Yes! We have an all-access commercial kitchen with everything you need to cook meals and stretch your vacation dollars even further by not having to eat out every day. You may store your groceries in our guest fridge in a bin with your name on it. You may also use any pot, pan, or utensil in the kitchen as long as it does not say "private" on it. The kitchen closes at 10 pm.

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